Press the Menu key and select “Service Books” followed by “Send Service Books”.Select “Email Accounts” followed by “Internet Mail Account”.Contact your wireless service provider for more information. If you don’t see the option of “Internet Mail Account”, your wireless service plan might not support BlackBerry Internet Service. If the email account you are having troubles with is listed here, complete the steps below to resend your BlackBerry Internet Service books which may help restore functionality. Select Email Accounts followed by “Internet Mail Account”.To see if you have any email accounts integrated with BlackBerry Internet Service, complete the following steps. The first type of email account is the BlackBerry® Internet Service, which allows you to integrate up to 10 different supported email accounts. There are two types of email accounts you might have on your BlackBerry smartphone.
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Select “Device” followed by “Device Status and Information”.īlackBerry® Device Software version 5 and earlierģ.Tip: The dBm number is a negative integer, so “greater” would mean a signal strength closer to -0 dBm. To view your signal strength, complete the following steps. If you have a signal strength that is less than -95dBm, you are in a poor coverage area and may have trouble sending and receiving data. In order to send and receive data, you should have a signal strength greater than -95dBm (ideal signal is -70dBm to -95dBm). At this point, I would suggest contacting your service provider for further investigation with this issue. If this test fails, you might also have issues using BlackBerry® Messenger (BBM™) or the BlackBerry® Browser in addition to sending and receiving email. After typing this and hitting the space key, the PIN of your BlackBerry smartphone is displayed. Tip: If you don’t know your smartphone’s PIN, scroll to the body of the PIN message you are about to send and type “mypin” (no spaces). Press the Menu key, select “Compose Other”, then “Compose PIN”.This test will confirm if you have bi-directional data communication on your smartphone, which is required to send and receive email. Provided it is enabled, complete the following steps to see if you are able to successfully send a PIN to PIN Message. To verify the mobile network connection status on your BlackBerry smartphone, tap on the Manage Connections icon that appears on your Home screen and verify if your mobile network connection is enabled. The first thing you should check is whether or not you have a connection to the mobile network as well as the ability to send and receive data. Do you have a data capable mobile network connection? Within this blog post, you’ll find some great tips that can help you identify what’s happening so you can get up and running in no time. Hey #TeamBlackBerry – Ritu from here with some useful information you’ll want to know in case you run into difficulty sending and/or receiving email on your BlackBerry® smartphone.